Services

Our Services

We offer a range of solutions to get you back up and running.

If you have an item in need of repair we can tailor a solution to fit your needs. Our goal is to get you back up and running with minimal fuss and as little downtime as possible.

We are building upon our loaner hardware library. We are slowly starting to offer loaner hardware that you can lease while your hardware is being repaired to help keep you operational during what would normally be a period of downtime. Given there are many pieces of hardware that exist between equipment and brands we may not have your specific equipment but we will let you know if we have something suitable.

Our standard services are listed below.

Mail In

We service Dealerships, Mechanics and Operators Australia wide. Customers that are not local to us remove the module from the equipment and freight it to us. Once repaired we return the item back using a suitable carrier.

Drop Off

Local customers have the option to drop off and collect the item from us. Please call ahead first to organise a time.

Over The Phone

We offer support and can make recommendations over the phone.

This is usually the staring point on most items we receive for repair to allow for further troubleshooting/diagnosis of the issue to assist us with repair. Sometimes we can even resolve the issue over the phone.

On Site

Local customers have the option to call us out on site to complete the entire diagnostics and repair service there.

In some cases we will still need to remove the component and bring it back to our workshop for repair in a clean, well lit environment and to potentially allow time for parts to be ordered in.

Priority Service

Need it urgently?

We can offer a priority service which will fast track the repair as far as practicable. Please discuss with us if this is a requirement.

  • Expedited freight/delivery from/to the customer
  • Expedited freight for any required components
  • Expedited Assessment, Quotation and Repair
  • Extra fees may apply

The Repair Process

A typical repair will follow the process outlined below. We can tailor this process to meet your needs if you have a non-standard request or piece of hardware that needs something a little different.

call-trans

CONTACT US

Discuss faults and appropriate actions to resolve. We may require further information or troubleshooting to be carried out ‘in-place’ before sending in for repair.

ObtainItem

OBTAIN ITEM

Send the item in for repair via courier, drop it off or arrange for one of our staff to collect it from you.
We may also request any drawings available for the item.

assess

ASSESSMENT

We assess the faults and come up with a plan for repair. This could be direct replacement or alternative components or in some cases we can offer an option to upgrade the component for greater functionality, output, longevity, etc. Assessment fees may apply.

quote-request

QUOTATION

We produce a quote for repair including any component lead-times (if it’s not a stocked item) and discuss options.

procurement

COMPONENT PROCUREMENT

If components aren’t stocked they are ordered. Some components – especially for older hardware may be sourced overseas and can have longer lead-times. These will be discussed at the quotation stage.

repair

IMPLEMENT REPAIR

Once all components are in stock the repairs are implemented as discussed.

test

TEST

We test all hardware when possible. Some hardware can be highly integrated and without manufacturer level test gear we are unable to adequately test, in which case final testing is done by the customer after reinstallation. Most of the time we are able to do basic bench testing.

return

RETURN TO CUSTOMER

We return the item back via a method previously discussed.

technical-support

SUPPORT

Once the item is back with the customer there may be follow-up questions, further troubleshooting, etc. as required. We are here to support the entire process.

Popular Items We Repair

If it’s an electronics failure we can repair it.

The most common items we repair are listed below.

Control Panels

Any human-machine interface that contains Indicator Lights, Buttons, Dials or any combination of input/output device will have components that can wear and fail over time.

Common failures/symptoms include:
– Broken Switches, Buttons and Dials
– Dull or no Indicator Lights
– Damaged wiring harness/connectors
– Water damage to internal components

Control Modules

A processing/control module is usually a sealed module that manages a piece of equipment. These can be very expensive to replace.

Common failures/symptoms include:
– Water damage
– Damaged connectors
– No power output
– Specific output/s not functioning
– Module overheating issues

Displays

Non-touch and touch displays are usually the main method of human-machine communication. 

Common failures/symptoms include:
– Non responsive touchscreen
– Dim or no display brightness
– Damaged LCD panel
– Broken cover glass

Cables and Looms

Cables and looms provide crucial connectivity between components.

Common failures/symptoms include:
– Intermittent or non responsive devices
– Damaged end devices
– Melted cables and coverings

Sensors

A lot of sensors are highly integrated pieces of technology that can be difficult to find parts for however there are many on the market than can be repaired substantially cheaper than a replacement. Please contact us to have to chat about how we can assist.

Connectors

Providing ease of disconnection of devices some connectors can be high use items. With each connect/disconnect cycle they wear.

Common failures/symptoms include:
– Intermittent or non responsive devices
– Damaged housings and or pins
– Water ingress into closed connection